Refund policy
Last Updated: August 8, 2026
At HappyHarvest, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the terms of this policy.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In its original packaging, where applicable
- Free from damage caused by the customer
- Accompanied by proof of purchase or order information
Certain products may not be eligible for return due to their nature or applicable laws.
2. How to Request a Return
To request a return, please contact us at support@tryhappyharvest.shop and provide:
- Your order number
- The name of the item you wish to return
- The reason for the return
- Photos of the product, if applicable
Please do not send an item back before receiving return instructions from our support team.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@tryhappyharvest.shop.
We may request photographs or other information to verify the issue. If the issue is confirmed, we may offer a replacement, refund, or another appropriate resolution.
4. Non-Returnable Items
Certain products may not be eligible for return, including items that are:
- Used, damaged, or altered after delivery
- Missing original packaging where the packaging is necessary for resale
- Purchased as final-sale or non-returnable items
- Returned after the applicable return period
If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.
5. Return Shipping Costs
Unless the item received was damaged, defective, or incorrect, the customer may be responsible for return shipping costs.
If the return is due to an error on our part or a defective product, we will review the situation and determine the appropriate return shipping arrangement.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
7. Partial Refunds
In certain circumstances, only a partial refund may be issued, such as when an item is returned in a condition that does not meet our return requirements.
Any partial refund will be determined after the returned item has been inspected.
8. Late or Missing Refunds
If you have been approved for a refund but have not received it, please:
- Check your bank or payment account.
- Contact your payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at support@tryhappyharvest.shop.
9. Exchanges
If you receive a defective, damaged, or incorrect item, please contact us at support@tryhappyharvest.shop.
Depending on the circumstances and product availability, we may offer a replacement instead of a refund.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will attempt to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow our return procedure.
11. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Nexora Shop LLC
Trading Name: HappyHarvest
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Phone: +1 917-352-8620
Email: support@tryhappyharvest.shop